We want customers to feel confident when ordering Botanical Secrets products.
For hygiene reasons, cosmetic haircare products should be unopened, unused, sealed and in original condition to be considered for return.
Contact us as soon as possible with your order details and clear photos if a product arrives damaged or incorrect.
Approved refunds are processed after the returned product has been inspected, using the original payment method where possible.
Opened, used, unsealed, altered or customer-damaged cosmetic products generally cannot be returned unless there is a confirmed fault or order error.
Email orders@botanicalsecrets.co.za with your order number, contact details and reason for return.
Last updated: 6 August 2026.
