Botanical Secrets respects your privacy and only collects information needed to run the online store and respond to customers.
We may collect your name, email address, phone number, delivery address, billing details, account details, order history and messages you send to us.
We use information to process orders, arrange delivery, respond to enquiries, manage accounts, improve the website, prevent fraud and comply with legal obligations.
We may share information with payment providers, courier partners, website hosting providers, analytics tools and professional advisers where needed to run the store.
We keep customer and order information for as long as reasonably needed for store records, tax, legal compliance, support and fraud-prevention purposes. You may request access to, correction of or deletion of your personal information where applicable by contacting orders@botanicalsecrets.co.za.
Last updated: 6 August 2026.
