Frequently asked questions

Everything you need
to know.

Straight answers about product use, checkout, shipping, returns and the routines behind Botanical Secrets.

Product & routine support

Questions are part
of good care.

If the answer you need is not here, contact us and we will help you choose the next useful step.

Yes. The range is designed for coils, curls, kinks, locs, braids, twists and protective styles. Individual needs vary, so patch test and adjust the amount you use.
Use three to four times weekly, or lightly as needed. Apply a small amount to the scalp and massage gently.
Yes. Apply along parts and exposed scalp, then use a small amount on dry lengths or ends if needed.
Yes. Apply more generously before cleansing, leave it on briefly, then follow with Hydrating Shampoo and Nourishing Conditioner.
Start with a few drops. The formula is designed for lightweight use, but over-applying any oil can leave hair feeling heavy.
Yes. The Hydrating Shampoo is designed to cleanse gently without the stripped feeling associated with harsher cleansers.
Leave it on for two to five minutes, or a little longer when your lengths need extra softness and slip. Rinse thoroughly.
The Hair Mask is coming soon. Join the Botanical Secrets circle to hear about the launch first.
Results vary. Botanical Secrets is cosmetic haircare, not a medical treatment. Focus on a consistent scalp, moisture and low-breakage routine over time.
Yes. Patch test every new cosmetic product before regular use and discontinue if irritation occurs.
Botanical Secrets currently plans to deliver within South Africa. Final delivery areas, pricing and timeframes appear at checkout.
Use the contact form or email orders@botanicalsecrets.co.za with your order number and a clear description of what you need help with.

Order help

Questions about checkout, payment confirmation or tracking.

Product help

Help choosing or using the right Botanical Secrets product.

Returns help

Guidance for damaged, incorrect or unopened products.

Still deciding?

Tell us what your hair needs.

We will help you find a clear place to start without overcomplicating your routine.